GRI 102-40、102-42

Stakeholder Engagement

We believe that in-depth communication with stakeholders is the foundation for sustainable management, and well-planned and effective communication can understand the topics that concern stakeholders. Therefore, apart from constantly establishing communication channels, we focus on and address issues that concern stakeholders, discuss their influence at different types of meetings and include them in the company's short-, medium-, and long-term strategies, such as the five-year plan and risk and opportunity management policies. We also adjust the directions of sustainable operations, and report to the board regularly.

Referring to the attributes of stakeholders as specified in AA 1000 SES: dependency, responsibility, influence, diverse perspectives, and tension, we identified 5 stakeholder groups: employees, customers, government agencies, suppliers/contractors, and shareholders or investors. We also added local communities and residents as the 6th stakeholder group required communication based on the underground pipeline operation and management plan. Besides gathering stakeholder opinions from various channels, we have also set up the ESG section on the corporate website to enhance communicability.

USI-ESG-Stakeholder Engagement

Stakeholder Communication Channels

Stakeholder Contact Phone number
Employees Mr. Chen,
Personnel Section
(07)735-9998 #2261
Customers Mr. Shen,
Sales Department
(02)8751-6888 #3213
Government Mr. Lee,
Industrial Safety Section
(07)735-9998 #2311
Mr. Hsieh,
Environmental Protection Section
(07)735-9998 #2314
Stakeholders/Investors VP Wu,
Spokesperson
(02)2627-4745
Ms. Hung/Ms. Wu,
Stock Service
(02)2650-3773
Suppliers/Contractors Mr. Chen,
Procurement I Department
(02)8751-6888 #3771
Mr. Li,
Procurement I Department
(02)8751-6888 #3786
Local communities/residents Mr. Hsueh,
General Affairs Section
(07)735-9998 #2262
Mr. Chen,
Personnel Section
(07)735-9998 #2261
GRI 102-43、102-44

Stakeholder Communication Channels and Topics that Concern Them

The identity of stakeholders, the topics that concern them and addresses are reported to the Board every year.

Stakeholder Significance Concerned Topic Communication Channel and Frequency Engagement Results Summary of Address in 2022

Employees

Summary of Address in 2022

Employees are the bedrock of corporate development and the partners of sustainable development. Therefore, we recruit outstanding employees, provide a safe and healthy work environment, develop and retain talents, provide employees with continuous care, and constantly care for their needs.
  • Operating performance
  • Employee benefits
  • Occupational safety and health
  • Labor-management relations
  • Recruitment and retention
  • New employee interviews (with relevant officers of all levels)
  • Performance interviews (regularly)
  • Labor-management meetings (quarterly)
  • Union board meetings (quarterly)
  • Union general meetings (annually)
  • Employee Welfare Committee meeting (biannually)
  • Occupational Safety & Health Committee meeting (quarterly)
  • HSE/Energy Management Committee meeting (quarterly)
  • Labor Pension Fund Supervisory Committee meeting (biannually)
  • Employee engagement survey (irregularly).
  • Internal health forums (five times a year minimum)
  • Education/training (as planned)
  • On-site tour inspections (irregularly)
  • Adjustment of the remuneration and reward systems.
  • Preferential distribution of year-end bonuses.
  • Enhancement of care for employee health.
  • Through the annual raise and performance evaluation systems, we give employees a raise and promotion each year corresponding to their annual work performance.
  • The reward differentiation system was implemented to link the year-end bonus to reward and punishment. The employee year-end bonus was distributed in accordance with the Employee Performance Evaluation Regulations.
  • To screen the high-risk group for special care, we ask night-shift employees and employees working shift to answer the overwork questionnaire and Framingham Risk Score questionnaire, arrange health checkups and EKG tests for them, and review their past history.
  • Contact:
    Mr. Chen, ersonnel Section (07) 735-9998 #2261

Customers

Summary of Address in 2022

Customers are the main source of USI's income. Valuing technology innovation, we are committed to providing customers with the best service to create a win-win situation for both customers and the Company.
  • Technology R&D
  • Customer privacy
  • Transportation safety management
  • Industrial and public safety
  • Customer satisfaction survey
  • Customer satisfaction survey (biannually)
  • Participation in trade fairs (once a year minimum)
  • Sales visits (once a year minimum)
  • "Contact us" on the corporate website (irregularly)
  • Contact by phone/email (irregularly)
Communication with customers through various methods and constant provision of quality products and services for customers.
  • Provided 36 rounds of customer technical service.
  • Commissioned projects:43
  • Resolution of all 9 customer complaints.
  • We conduct customer satisfaction surveys twice a year, with over 97.1% responses falling in the "satisfied" and "highly satisfied" options.
  • Contact:
    Mr. Shen, Sales Department (02) 8751-6888 #3213

Stakeholders/Investors

Summary of Address in 2022

Each shareholder is an important corporate asset. We constantly pursue excellence to maximize profit for shareholders.
  • Local major investments
  • Technology R&D
  • Operating performance
  • Customer privacy
  • Supplier management
  • Annual general meeting of shareholders (annually)
  • Investment conference (biannually, minimum)
  • Market Observation Post System (as prescribed by law)
  • Contact information of spokespersons (irregularly)
  • Annual report (annually)
  • Published the ESG report (annually)
  • Financial statements (quarterly)
  • "Investor Service" section on the corporate website (irregularly)
  • USIG Stock Home website on the corporate website (irregularly)
  • "Audit Committee Email" on the corporate website (irregularly)
  • Progress of Fujian Gulei Petrochemical Project
  • Investment in the construction of ethylene storage tanks
  • Status of corporate operations
  • AGM on May 31
  • Investor conferences on March 23, May 20, August 25, and November 17
  • Contact:
    • VP Wu, Spokesperson (02) 2627-4745
    • Ms. Hung/Ms. Wu, Stock Service (02) 2650-3773

Government Agencies

Summary of Address in 2022

Government policies and environmental protection laws and regulations have far-reaching influences on USI operations. Therefore, we maintain practicality and stability in professional operations.
  • Market presence
  • Legal compliance
  • GHG emissions
  • Air pollution control
  • Waste management
  • Worker safety
  • Water resources management
  • Participation in law and regulation outreaches or public hearings (irregularly)
  • Participation in forums or seminars (irregularly)
  • Official documents, material information (as prescribed by law)
  • Market Observation Post System (as prescribed by law)
  • The Kaohsiung Labor Standards Inspection Office conducted the on-site PSM performance check.
  • The Kaohsiung Labor Standards Inspection Office conducted an on-site inspection of the compliance with the Category C hazardous workplace.
  • The Kaohsiung Labor Standards Inspection Office conducted an on-site review on the recordation of priority management chemicals, in-service training, and special health checkups.
  • On-site publicity and audit of the correct use of PPE by the Kaohsiung Labor Standards Inspection Office.
  • Dashe Industrial Park degradation.
  • The Kaohsiung Environmental Protection Bureau requested USI plant to perform the OP-FTIR monitoring and analysis around the boundary of Dashe Industrial Park.
  • Renwu sanitation team audited the prevention and management of dengue fever.
  • The Kaohsiung City Government implemented industry water rationing phase I at 7% and phase II at 11% in response to severe water shortages.
  • Implemented PSM to enforce equipment self-management by risk level.
  • Completed the re-evaluation of B-line in April 2021 for the process 5-year re-evaluation report for Category C hazardous workplaces and revised the CBC plant report for 2021-2022.
  • Implemented the periodic recordation of priority management chemicals, in-service training for the supervisors of processes using organic solvents and specific chemical substances, and organized special health checkups.
  • Enhancing on-site inspection and PPE education/training for employees.
  • Participated in various discussion meetings against land degradation to maintain the rights and interests of manufacturers and workers at Dashe Industrial Park.
  • Set up the FTIR surveillance station in the plant.
  • Periodically performed dengue fever walk-through inspections and records.
  • Implemented the water conservation control plan in coordination with the government's industry water conservation and passed the certification of the ISO 46001 Water Efficiency Management Systems.
  • Implemented ISO 14064-1 (GHG inventory) and ISO 14067 (carbon footprint verification, CFV) in coordination with the government's net zero emissions and international trends.
  • Contact:
    • Mr. Lee, Industrial Safety Section (07) 735-9998 #2311
    • Mr. Hsieh, Environmental Protection Section (07) 735-9998 #2314

Suppliers/Contractors

Summary of Address in 2022

Ethical corporate management is USI's corporate culture. We carefully select suppliers and contractors to provide customers with quality products and employees with a safe work environment.
  • Operating performance
  • Local major investments
  • Market presence
  • Legal compliance
  • Procurement practices
  • Purchase procedures (on-demand)
  • Supplier questionnaire survey (annually/new supplier)
  • Performance review meeting (on-demand)
  • Face-to-face review meeting (by product type)
  • Purchaser visit (irregularly)
  • Market survey (weekly)
  • Contractor consultative organization meeting (irregularly)
  • Communication of the need to comply with labor human rights, OH&S, environmental protection, and code of ethics. Supplier evaluation results: All pass.
  • To enforce USI's ethical corporate management policy and discern suppliers' needs, we communicate with and address suppliers through the following methods:
    • Supplier evaluation results, once a year
    • Topics concerned suppliers questionnaire, once a year
  • Purchaser visits (1-2 times/quarter)
  • Contact:
    • Mr. Chen, Procurement I Department (02) 8751-6888 #3771
    • Mr. Li, Procurement I Department (02) 8751-6888 #3786

Local communities/ residents

Summary of Address in 2022

Local residents are the most important partners growing with USI. Social inclusion is our core strategy.
  • Noise control
  • Air pollution control
  • Involvement with local communities and philanthropy
  • GHG emissions
  • Underground pipeline maintenance
  • "Contact us" on the corporate website (irregularly)
  • Visits on local groups (three time a year minimum)
  • Participation in community activities (irregularly)
  • Interview or phone contact (irregularly)
  • Provision of learning sources for local schools to develop quality talents.
  • Enhancement of neighborly activities.
  • Implementation of the underground pipeline maintenance and operation program.
  • Constant adoption of the air quality purification zone of Renwu Special Education School
  • Donated epidemic control materials such as facemasks and bleach to schools in local communities to fight COVID-19 together with residents.
  • One independent scenario planning (2022.08.04) and one drill (2022.08.24) for underground pipelines, and one alert drill (2022.06.15) the Economic Development Bureau.
  • Contact:
    • Mr. Hsueh, General Affairs Section (07) 735-9998 #2262
    • Mr. Chen, Personnel Section (07) 735-9998 #2261