| Employees |
Employees are the cornerstone of the company's development and partners in
sustainable development. We recruit excellent employees, provide a safe and
healthy working environment, retain and cultivate talent, and continuously
care for employee needs.
Contact Window:
Mr. Chen, Personnel
Section
(07)735-9998 #2261 |
- Operational performance
- Employee benefits
- Workplace health and safety
- Labor-management relations
- Talent recruitment and retention
|
- Newcomer and performance interviews
- Labor-management, union, welfare, occupational safety, EHS / Energy
Management, and Labor Pension Supervisory committee meetings
- Group employee satisfaction survey (annually)
- Professional psychological counseling services
- Employee health checkup (once/year)
|
- Adjust compensation and reward systems
- Generous year-end bonus distribution
- Enhance employee health care
|
- Conducted a satisfaction survey for 368 employees, with a 73%
response rate for staff and 23% for operators.
- Employee Assistance Program: 78 usages across the Group from March
to December 2025.
- USI Good Lecture Hall: 562 attendees.
- Annual health checkups: 425 participants and a 99.2% examination
rate.
|
We will optimize compensation and development by strengthening salary
competitiveness, introducing the EAP, improving training, cultivating key
talent and succession, and explicitly promoting the company's vision,
mission, and values. |
| Customers |
Customers are the main source of the company's revenue. USI focuses on
innovative technologies, is committed to providing customers with the best
service quality, and strives to create win-win situations with
customers.
Contact Window:
Mr. Shen, Sales
Division
(02)8751-6888 #3213 |
- Technology R&D
- Customer privacy
- Transportation safety management
- Industrial and public safety
- Customer satisfaction
|
- Customer satisfaction survey (semi-annually)
- Trade shows and sales representative visits
- Company website, phone and e-mail contact
|
Communicate with customers through various channels, continuously providing
high-quality products and services. |
- 41 customer technical services
- 9 representative development and improvement projects
- 32 complaints, all replied to and resolved
- Satisfaction surveys twice a year, with over 90% satisfied or very
satisfied
|
For fishing net life extension, the KTR699 project provided a
high-performance weather-resistant solution that improves durability and
service life, supporting source reduction and the circular economy. |
| Government agencies |
Government policies and environmental protection-related regulations have a
profound impact on USI. USI operates professionally with a solid and steady
spirit.
Contact Window:
Mr. Lee, Industrial Safety
Section
(07)735-9998 #2311
Mr. Hsieh, Environmental Protection
Section
(07)735-9998 #2314 |
- Market image
- Regulatory compliance
- Greenhouse gas emissions
- Air pollution control
- Waste and water resource management
|
- Regulatory awareness sessions, public hearings, symposiums and
seminars
- Official documents and material information
- Market Observation Post System
|
- Labor working environment safety
- Contractor operations
- Hazardous equipment and substance management
- Operator safety
|
- Labor Inspection Office audits (5 sessions)
- Process, peroxide-storage, boiler, and explosion-proof area
inspections
- Contractor operation checks
- Fire Bureau, Economic Development Bureau and Public Works Bureau
audits (12 sessions)
|
No deficiencies in industrial or fire-safety checks. Survey and
contractor-operation checks complied with relevant regulations; audit
recommendations were implemented. |
| Shareholders / Investors |
Every shareholder is an important capital asset to the company. USI
continuously pursues excellence to create maximum profit for
shareholders.
Contact Window:
Spokesperson, Vice President
Wu
(02)2627-4745
Shareholder Services Dept., Ms. Hung/Ms.
Wu
(02)2650-3773 |
- Major local investments
- Technology R&D
- Operational performance
- Customer privacy
- Supplier management
|
- General shareholders' meeting and investor conferences
- Market Observation Post System and spokesperson contact
- Annual, sustainability, TCFD and financial reports
- Investor Services, Joint Shareholder Services Network and Audit
Committee Email
|
- Company operational status
- Financial information
|
- Held the shareholders' meeting on May 29.
- Held investor conferences on 3/25, 5/20, 8/26, and 11/25.
- Distributed cash dividends.
|
Explained the company overview, market trends, operational review, and
outlook at investor conferences and shareholders' meetings. |
| Suppliers / Contractors |
Integrity management is USI's corporate culture. USI carefully screens
suppliers and contractors, provides customers with excellent products, and
guarantees a safe working environment for employees.
Contact
Window:
Procurement I Department, Mr. Chen
(02)8751-6888
#3771
Procurement I Department, Mr. Lee
(02)8751-6888 #3786 |
- Operational performance
- Major local investments
- Market image and regulatory compliance
- Procurement practices
- Supply chain carbon reduction
|
- Procurement procedures, supplier surveys and contract reviews
- Face-to-face review meetings and personnel visits
- Market research and contractor joint-operation meetings
|
Communicated compliance with labor and human rights, health and safety,
environment, and ethics standards. Supplier evaluation results: all passed.
|
- Supplier evaluation: once a year.
- On-site audits of two suppliers found human rights, integrity and
ethics, and labor-safety sections compliant.
|
Completed the Supply Chain Low-carbon Transition Coaching Program,
accumulating a carbon reduction of 13,113 metric tons of CO₂e over two
years, and signed the 2025 program to jointly reduce carbon by 10,000 tons.
|
| Peers |
Peers are not only competitors but also partners. By jointly addressing
industry challenges, we promote technological innovation and best practices,
and jointly drive the sustainable development of the
industry.
Contact Window:
Technology Dept., Mr.
Chao
(07)735-9998 #2241 |
- Carbon reduction innovation technology exchange
- Transition investment cooperation
- Policy and regulatory discussion
- Energy transition strategy
|
- Technical exchange and Petrochemical Industry Association meetings
- Government agency peer policy promotion and opinion consultation
meetings
- Green power promotion strategy discussions
|
- Voluntary reduction targets
- Carbon reduction, low-carbon production, carbon fees, power saving
and green energy
- Greenhouse gas action plans
- Joint offshore wind power purchasing company
|
Participated in four petrochemical industry and energy-user consultation
meetings between October and November. |
USI executed four energy-saving and carbon-reduction plans in 2025, reducing
1,922 metric tons of CO₂e; added solar installations and purchased green
electricity toward a 27% carbon reduction by 2030 versus 2017. |
| Local communities / Residents |
Local residents are important partners growing together with USI, and social
inclusion is a core strategy of USI.
Contact Window:
General
Affairs Section, Mr. Hsueh
(07)735-9998 #2262
Personnel Section,
Mr. Chen
(07)735-9998 #2261 |
- Air pollution control
- Local community participation and social welfare
- Greenhouse gas emissions
- Underground pipeline maintenance
|
- Company website Contact Us
- Visits to local groups and community activities
- Visits or phone contact
|
- Provide learning resources to local schools
- Strengthen good-neighbor activities
- Implement the underground pipeline maintenance and operation plan
|
- Adopted the air purification zone at Renwu Special Education School.
- Visited neighborhoods and schools, and sponsored community
activities.
- Conducted underground-pipeline tabletop and live drills.
|
USI continuously implements zero-pollution and zero-industrial-safety
measures, donated 30 buckets of bleach to three schools and kindergartens,
and sponsored the Alliance Cultural Foundation with NT$3 million. |