GRI 102-40、102-42

Stakeholder Engagement

We believe that in-depth communication with stakeholders is the foundation for sustainable operations, and well-planned and effective communication enables the understanding of issues that concern stakeholders. Therefore, apart from constantly establishing communication channels, We focus on and address issues that concern stakeholders, we discuss their influence at different types of meetings and include them in the company’s short-, medium-, and long-term strategies, such as the five-year plan and risk and opportunity management policies. We also adjust the directions of sustainable operations and report to the board regularly.

In this report, we continue to use the results identified in the 2019 CSR, i.e., identifying five major stakeholder groups: employees, customers, government entities/competent authorities, and suppliers/contractors, with respect to the five stakeholder group attributes as stated in AA1000 Stakeholder Engagement Standard (SES) 2015: dependency, responsibility, influence, diverse perspectives, and tension. In addition, with respect to the underground pipeline maintenance program, we added the sixth stakeholder group: community/resident for communication. Apart from gathering stakeholder opinions through various channels, we have established a CSR section on the corporate website to enhance communicability.

USI-CSR-Stakeholder Engagement

Stakeholder Communication Channels

Stakeholder Contact Phone number
Employees Ms. Chen,
Department of Personnel Affairs
Customers Mr. Shen,
Sales Department
02-8751-6888 #3213
Suppliers/Contractors Ms. Liu,
Materials Division
02-8751-6888 #3217
Government Agencies/Competent Mr. Lee,
Industrial Safety Section
07-735-9998 #2311
Mr. Shieh,
Environmental Protection Section
07-735-9998 #2314
Stakeholders/Investors Spokesperson VP Wu 02-2627-4745
Ms. Hong/Ms. Wu,
Stock Service
Local communities/residents Mr. Chen,
Office of Industrial Relations
GRI 102-43、102-44

Stakeholder Communication Channels and Topics that Concern Them

The identity of stakeholders, the topics that concern them and addresses are reported to the BOD every year.

Stakeholder Materiality Concerned Topics Communication Channel and Frequency Engagement Results Summary of Address in 2020
Employees are the bedrock of corporate development and the partners of sustainable development. Therefore, we recruit outstanding employees, provide a safe and healthy work environment, develop and retain talents, provide employees with continuous care, and constantly care for their needs.
  • Operating performance.
  • Employee benefits.
  • Occupational safety and health.
  • Labor-management relations.
  • Recruitment and retention.
  • New employee interviews (with relevant officers of all levels).
  • Performance interviews (regularly).
  • Labor-management meetings (quarterly).
  • Union board meetings (quarterly).
  • Union general meetings (annually).
  • Employee Welfare Committee meeting (biannually).
  • Occupational Safety & Health Committee meeting (quarterly).
  • HSE Management Committee meeting (quarterly).
  • Labor Pension Fund Supervisory Committee meeting (biannually).
  • Employee satisfaction survey (irregularly).
  • Internal health forums (five times a year minimum).
  • Education/training (as planned).
  • On-site tour inspections (at any time).
  • Adjustment of the remuneration and reward systems.
  • Preferential distribution of year-end special bonuses.
  • Enhancement of care for employee health.
  • Establishment of a real-time reward system and planning for improvement in the salary structure to boost employee morale.
  • Distribution of the special year-end bonuses before Spring Festival.
  • To screen the high-risk group for special care, we ask night-shift employees and employees working shift to answer the overwork questionnaire and Framingham Risk Score questionnaire, arrange health checkups and EKG tests for them, and review their past history.
  • Contact: Ms. Chen, Department of Personnel Affairs, (02) 2650-3381.
Customers are the main source of USI’s income. Valuing technology innovation, we are committed to providing customers with the best service to create a win-win situation for both customers and the Company.
  • Technology R&D.
  • Customer privacy.
  • Transportation safety management.
  • Industrial and public safety.
  • Customer satisfaction survey.
  • Customer satisfaction survey (biannually).
  • Participation in trade fairs (once a year minimum).
  • Sales visits (once a year minimum).
  • “Contact us” on the corporate website (at any time). 
  • Contact by phone/email (irregularly).
Communication with customers through various methods and constant provision of quality products and services for customers.
  • We provided 36 times of technical service for customers and assisted in 35 outsourced test projects.
  • Of all 17 customer complaints, 4 cases were dropped, and the remaining 13 cases were all resolved and closed.
  • We conduct customer satisfaction surveys twice a year, with over 98.4% responses falling in the “satisfied” and “highly satisfied” options.
  • Contact: Mr. Shen, Sales Department (02)8751-6888, ext. 3213
Ethical corporate management is USI’s corporate culture. We carefully select suppliers and contractors to provide customers with quality products and employees with a safe work environment.
  • Operating performance.
  • Local major investments.
  • Market presence.
  • Legal compliance.
  • Procurement practices.
  • Purchase procedures. (on-demand)
  • Supplier questionnaire survey (annually/new supplier).
  • Performance review meeting (on-demand).
  • Face-to-face review meeting (by product type).
  • Purchaser visit (irregularly).
  • Market survey (weekly).
  • Contractor consultative organization meeting (irregularly).
  • Communication of the need to comply with labor human rights, OH&S, environmental protection, and code of ethics.
  • Supplier evaluation results: All pass.
  • To enforce USI’s ethical corporate management policy and discern suppliers’ needs, we communicate with and address suppliers through the following methods:
    • Supplier evaluation results, twice a year.
    • Topic concerned suppliers questionnaire, once a year.
  • Purchaser visits (1-2 times/quarter).
  • Contact: Ms. Liu, Materials Division (02) 8751-6888 ext. 3217
Government policies and environmental protection laws and regulations have far-reaching influences on USI operations. Therefore, we maintain practicality and stability in professional operations.
  • Market presence
  • Legal compliance
  • GHG emissions
  • Air pollution control
  • Waste management
  • Worker safety
  • Participation in law and regulation outreaches or public hearings (irregularly).
  • Participation in forums or seminars (irregularly).
  • Official documents, material information (as prescribed by law).
  • Market Observation Post System (as prescribed by law).
  • On-site publicity and audit of the correct use of PPE by the Kaohsiung Labor Standards Inspection Office.
  • On-site review of the compliance with the Category C hazardous workplace by the Kaohsiung Labor Standards Inspection Office.
  • Dashe Industrial Park degradation.
  • The Kaohsiung Environmental.
  • Protection Bureau requested USI plant to perform the OP-FTIR monitoring and analysis around the boundary of Dashe Industrial Park.
  • Enhancing on-site inspection and PPE education/training for employees.
  • After verifying the performance of all requirements for the Category C hazardous workplace, we plan to complete the Category C hazardous workplace re-evaluation for the B-Line in 2021.
  • To express disagreement with the demotion of land use designation and maintain the rights and interests of businesses and employees in the Dashe Industrial Park, the park business association rallied on December 26 to make their claims, and USI employees also joined them.
  • Setting up the FTIR surveillance station in the plant every quarter in coordination with the Kaohsiung Environmental Protection Bureau.
  • Contact:
    • Mr. Lee, Industrial Safety Section (07)735-9998#2311
    • Mr. Shieh, Environmental Protection Section (07)735-9998#2314
Each shareholder is an important corporate asset. We constantly pursue excellence to maximize profit for shareholders.
  • Local major investments.
  • Technology R&D.
  • Operating performance.
  • Customer privacy.
  • Supplier management.
  • Annual general meeting of shareholders (annually).
  • Investment conference (biannually, minimum).
  • Market Observation Post System (as prescribed by law).
  • Contact information of spokespersons (at any time).
  • Annual report (annually).
  • CSR reports (annually).
  • Financial statements (quarterly).
  • “Investor Service” section on the corporate website (at any time).
  • “Shareholder Service” section on the corporate website (at any time).
  • “Audit Committee Email” on the corporate website (at any time).
  • Progress of Fujian Gulei.
  • Petrochemical Project.
  • Progress of Ethylene Storage Tank Project.
  • Status of corporate operations.
  • AGM on June 12
  • Investor conferences on May 25 and Nov. 23
  • Contact:
    • Spokesperson VP Wu (02)2627-4745
    • Ms. Hong/Ms. Wu, Stock Service, (02) 2650-3773
Local residents are the most important partners growing with USI. Social inclusion is our core strategy.
  • Noise control.
  • Air pollution control.
  • Involvement with local communities and philanthropy.
  • GHG emissions.
  • Underground pipeline maintenance.
  • “Contact us” on the corporate website (at any time).
  • Visits on local groups (three times a year minimum).
  • Participation in community activities (irregularly).
  • Interview or phone contact (irregularly).
  • Provision of learning sources for local schools to develop quality talents.
  • Enhancement of neighborly activities.
  • Underground pipeline verification through excavation.
  • Continuation of the industry-academia collaboration model with Renwu Senior High School.
  • Constant fund sponsoring of activities organized by local community development associations and organizations.
  • Constant adoption of the air quality purification zone of Renwu Special Education School.
  • Participation in the Kaohsiung City underground industrial pipelines and industrial parks regional defense drill.
  • Funding local communities to build the PV systems.
  • Donation of epidemic control materials, such as bleach and sanitizers, to schools in the local communities and the Dashe Industrial Park to combat COVID-19 with local residents.
  • Contact: Mr. Chen, Office of Industrial Relations (07) 735-9998